Nuvolex for
Cloud Service Providers

Increase profitability of your cloud managed service business using extensive IT service automation

Now Cloud Service Providers can easily and very cost-effectively deliver SaaS application managed services to their customers. The initial release of our platform focuses on the most dominant SaaS application in the industry today: Office 365. Extensive service automation built into the Nuvolex platform combined with a highly intuitive UI empowers CSPs to realize significant productivity gains. Junior-level IT administrators successfully handle the most common Office 365 administrative tasks when using the Nuvolex platform, freeing up senior IT administrators to focus their efforts on the more complex IT support activities.

How it works

Nuvolex is integrated with the Microsoft CSP program so that you can manage Office 365 tenants using Delegated Administrator Privileges (DAP). The Nuvolex platform queries Office 365 to obtain a list of CSP tenants associated with your DAP credentials and automatically integrates with each CSP tenant. Managing multiple Office 365 tenants using the Nuvolex platform is the easiest and most profitable way to provide highly responsive IT support to your CSP customers.

Manage all CSP customer tenants in one place

CSPs are often challenged with how to efficiently manage multiple Office 365 customer requests that generate large numbers of diverse tasks that need to be completed quickly. To be highly responsive to these Office 365 service requests requires well-defined, highly automated processes designed to get the job done accurately and fast.

Nuvolex seamlessly integrates all your customers’ Office 365 tenants into a single administration portal where IT administrators access all customer tenants using a single Nuvolex administration credential. IT administrators can quickly jump between customers – easily managing users, mailboxes, and licenses. Combining all Office 365 tenants in a single console with simplified administration helps CSPs streamline Office 365 remediation, saving IT administrators a significant amount of time and effort.

Automate Daily Tasks

Your CSP Help Desk is required to perform various types of Office 365 customer support requests every day across multiple tenants. Requests like new user provisioning, user updates, and user onboarding and offboarding can be repetitious and are often performed manually. These tasks consume considerable IT staff time, driving down efficiency. As a result, CSPs are unable to scale their business without dramatically increasing the cost to deliver these SaaS application managed services—unless they have extensive service automation.

That’s where Nuvolex comes in. We automate hundreds of laborious daily administrative tasks, intelligently assigning new user licenses, attributes, mailbox configurations, groups and access rights. User deprovisioning is equally as simple.

Flexible role-based access controls

CSPs manage multiple customers that can range significantly in size and complexity. When supporting multiple customers, controlling access to customer data by enforcing strict access rights and administrative boundaries is a must.

Nuvolex offers CSPs great flexibility in how IT administrators access Office 365 customers. Administrators can be delegated one or many tenants, AD domains and OUs to manage, limiting their administrative scope as the CSP sees fit. Enforcing consistent and strict privileged access rights ensures that IT administrators have the right level of administrative privileges and can access only the tenants, OUs and users for which they are responsible.

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