The world has seen 3 years’ worth of cloud adoption occur over the last 6 months. As a result, a majority of Managed Service Providers (“MSPs”) have had to rapidly evolve their business model to ensure that they can support a “cloud-first” customer base, and do so in a cost effective and secure manner. However, the ability to cost effectively and securely manage multiple customers, their end users and a variety of cloud applications, while providing a high-quality