One of the major pain points we initially wanted to address was ensuring that L1 Service Desk staff not only had easy access to customer tenants, but also access them in a much more efficient and secure manner, ensuring that all IT administrator access was properly delegated and auditable.
For most organizations, the expectation is that IT professionals conduct themselves in a professional manner and prioritize the protection of company and/or customer data above all else. Unfortunately, malicious activity within any IT organization is much harder to prevent and control compared to external threats.
Listen in to Brian Hamel, CEO of Nuvolex discuss with Dave Sobel of MSP Radio about the future of SaaS Management and the RMM industry.
Petri Dish: Talking Tenant and Microsoft User Management with Nuvolex The Petri Dish is a reoccurring segment where we talk to IT professionals, vendors, and industry experts about the solutions they are using, deploying, or building to help our readers better understand the options available to them. On this edition of Petri Dish, we (virtually) sat down with Nuvolex to learn more about their SaaS Management platform and to better understand their automation tools. You can listen to