Nuvolex ManageX™ for
Cloud Service Providers

Increase profitability of your Cloud Managed Services business through the ManageX™ Platform

With the ManageX™ Multitenant M365 & Microsoft Cloud Management platform, Cloud Service Providers are now able to easily and cost-effectively deliver Cloud Managed Services to their entire customer base. Extensive service automation built into the ManageX™ platform, combined with a highly intuitive User Interface enables Cloud Service Providers to realize significant productivity gains in their services delivery. IT administrators can now successfully handle a majority of their M365, Azure and Intune administrative tasks when using the ManageX™ platform. In doing so, this frees up IT staff to focus their efforts on other more complex tasks for their customers. 

Multitenant Management via “Single Pane of Glass” administration portal

CSPs are often challenged with how to quickly remediate a diverse set of Microsoft Cloud Service requests coming in from a wide range of customers. To be highly responsive to these service requests, IT administrators require well-defined and highly automated remediation processes designed to get the job done accurately and fast.

ManageX seamlessly integrates all your customers’ tenants, delivering a management portal that enables IT administrators to easily access and manage all their customers via a “single pane of Glass”. IT administrators can quickly toggle between customers – managing users identities, licenses, end user devices,  M365 and Azure Services. 

Combining all managed customers into a single console with simplified administration enables Cloud Service Providers to streamline their Cloud Services management, increasing SLA’s to their customer and driving services delivery efficiency. 

Automate Remediation of Daily Service Requests

Your CSP IT staff is required to perform various types of service requests every day across a number of end customer tenants. Diverse requests like user identity management, license updates, group changes, device configurations and infrastructure provisioning and management require multiple logins and administration across a number of different admin portals. Remediating these diverse tasks consume considerable IT staff time, driving down efficiency and increasing service remediation costs. As a result, Cloud Service Providers struggle to scale their Cloud Managed Services business without increasing their service delivery costs.

That’s where ManageX™ comes in. We heavily automate daily service administrative tasks across Cloud Services through advanced workflows. Combining ManageX™’s extensive service automation with our highly intuitive multitenant user interface, IT administrators can quickly and very cost effectively handle a diverse scope of service requests in just a few simple mouse clicks.

Advanced Role Based Access Control

Cloud Service Providers managing multiple customers that range significantly in size, complexity and the types of Microsoft Cloud Services they consume. With multiple IT teams supporting a diverse set of customers, controlling access to customer data by enforcing strict access rights and administrative boundaries is a must.

ManageX offers Cloud Service Providers great flexibility in how IT administrators access your managed customers. With the ManageX platform, administrators can be delegated to one or many customer tenants, Identity domains, Organizational Units and even be limited to specific actions they can take on a per workload basis.  Enforcing consistent and strict privileged access rights ensures that IT administrators have the right level of administrative privileges and can access only the customer tenants, users and Cloud Services for which they are responsible.

Cloud Service Providers & ManageX™

Nuvolex works closely with the Microsoft CSP and OCP program to bring you solutions that keep up with the pace of Microsoft and their partners. Much of the functionality built into the ManageX platform focuses on the needs of Microsoft CSPs who are managing multiple customers that consume any range of Microsoft 365 services and Azure.

Managing multiple Microsoft 365 and Azure customers using the ManageX platform is the easiest and most profitable way to provide highly responsive service management for your managed customers.

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