Managed Service Providers
Increase Service Level Efficiency and Customer Data Security
Managed Service Providers can now easily and securely deliver Microsoft 365 services across their customer base. Extensive workflow automation built into the ManageX platform, combined with a highly intuitive user interface enables Managed Service Providers to realize productivity gains in their services delivery. IT administrators can easily remediate a majority of Microsoft 365 service requests using simple mouse clicks.
Problem: Managed Service Providers are often challenged with how to quickly remediate a broad set of service requests coming in from a wide range of customers. To be highly responsive to these service requests, IT administrators require well-defined and highly automated remediation processes designed to get the job done accurately and quickly.
Solution: ManageX integrates all your customers’ tenants, delivering a unified management experience for IT administrators to easily access and manage all their customers. IT administrators can quickly toggle between customers – managing users identities, licenses, end user devices, Microsoft 365 and Azure VMs.
Combining all managed customers into a single console enables Managed Service Providers to streamline administration, increasing service level efficiency and profitability.
Automate Service Remediation
Problem: Your IT staff is required to perform various types of service requests every day across a number of end customer tenants. Diverse requests like user identity management, license updates, group changes, device configurations and infrastructure provisioning and management require multiple logins to multiple administration portals. Remediating these tasks consume considerable IT staff time, driving down efficiency and increasing service remediation costs. As a result, Managed Service Providers struggle to scale their business without increasing their service delivery costs.
Solution: ManageX automates all Microsoft 365 service remediation through advanced workflows. Combining ManageX’s extensive workflow automation with our intuitive multitenant user interface, IT administrators can quickly and securely handle a broad scope of service requests.
Advanced Role-Based Access Control
Problem: Managed Service Providers have customers that range in size, complexity and the types of workloads they consume. Enforcing strict access rights and administrative boundaries is critical to end customer data security.
Solution: With the ManageX platform, administrators can be delegated to one or many customer tenants, identity domains, and Organizational Units. You can even limit specific administrative actions that can be taken on a per workload basis. Enforcing consistent access rights ensures that IT administrators have the right level of administrative privileges and can access only the customer tenants, users and Microsoft 365 services for which they are responsible.
Cloud Service Providers and ManageX
Nuvolex works closely with the Microsoft Cloud Service Provider (CSP) and Partner programs to bring you solutions that keep up with the pace of Microsoft and their partners. Much of the functionality built into the ManageX platform focuses on the needs of Microsoft CSPs who are managing multiple customers that consume any range of Microsoft 365 services and Azure.
Managing multiple Microsoft 365 and Azure customers using the ManageX platform is the easiest and most profitable way to provide highly responsive service management for your managed customers.