Everyone in the IT world, especially service providers, knew that digital transformation was in motion, but before this year it seemed (for the most part) to be moving at a relatively comfortable pace. Nobody expected the boost Covid-19 would give it.
The world has seen 3 years’ worth of cloud adoption occur over the last 6 months. As a result, a majority of Managed Service Providers (“MSPs”) have had to rapidly evolve their business model to ensure that they can support a “cloud-first” customer base, and do so in a cost effective and secure manner. However, the ability to cost effectively and securely manage multiple customers, their end users and a variety of cloud applications, while providing a high-quality
As the fight against the Coronavirus rages on, Managed Service Providers are trying to understand how this global pandemic will affect their Managed Services business moving forward. Many questions are still unanswered, many will remain unanswered for quite some time as this new “normal” continues to evolve throughout 2020. What is becoming clear is that the global customer shift to a Remote Workforce is accelerating adoption of Public Cloud. This is creating a unique set of new challenges