As organizations move their applications and infrastructure to the cloud, effective management of Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS) applications becomes increasingly important. However, traditional Remote Monitoring and Management (RMM) tools are not designed to manage SaaS and IaaS applications, which are accessed over the internet rather than through a local network. As a result, SaaS Management Platforms (SMPs) continue to be adopted by IT organizations that have traditionally relied solely on RMM products.