In the expansive landscape of Software as a Service (SaaS), the ease and accessibility of SaaS has unlocked new levels of operational agility for modern enterprises. Gartner predicts that the SaaS market will reach $232.3 billion by 2024, making it one of the fastest-growing areas in the IT industry.

As organizations have embraced SaaS applications, Single Sign-On (SSO) solutions have emerged as a linchpin in managing and facilitating seamless user authentication. However, this solution has inadvertently led to a new challenge: a bottleneck at the IT Service Desk due to a lack of comprehensive management tools for these numerous SaaS applications.